Privacy Policy

Redbank Estate Agents is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP) in respect of that information. This Privacy Policy explains how and why Redbank Estate Agents collects your personal information, how we use it and what controls you have over our use of it. Please read this policy carefully. Your use of any part of our Website or our Services will constitute your consent to the collection, transfer, processing, storage, disclosure and other uses of your personal information in accordance with this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use our Website or our Services. In this Privacy Policy.:

“personal information” means information about you which personally identifies you or may reasonably be used to personally identify you;·       

“Services” means the services set out on our Website, including the provision of marketing, administration, training and property management services for real estate agents;·       

“we”, “us” or “Redbank Estate Agents” means Redbank Estate Agents ABN 62 613 158 704, and each of its related entities;

“Website” means or any other website, platform or application from time to time from which the Services are promoted and/or delivered; and

“you” means you and anyone acting on your behalf or with your implied authority.

‍Collection of your personal information

‍The personal information that we collect and hold about you depends on your interaction with us. We collect and hold various types of personal information directly in connection with the provision of our Services, including:

your name and contact details, including your e-mail address, mailing address and telephone number;

photo identification;

financial information, including banking, billing or other payment information;

usage data including information about how you use our Website and Services;

marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences; and

information necessary for or incidental to the provision of the Services. In addition to providing our Services, we may also collect and hold personal information indirectly through our authorised licensees (real estate agents) for the purposes of our licensees providing real estate agency and property management services within Australia.      

‍Quality and integrity of personal information

‍You are responsible for the quality, accuracy, and integrity of any information provided in your account details or profile or use of our Services. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you or your organisation with the services you, or they, are seeking. You can update your personal information at any time by logging onto our website and editing your account information and profile. We may still however store previously recorded data in archive for record keeping, security and audit purposes. You can view your updated profile at any time to confirm your edits have been made.

Use and disclosure of your personal information

We will generally collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:       

providing Services to you;
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communicating with you about your use of the Services or any changes to the Services;

providing you with marketing and promotional material and information about other services that we, our related entities and authorised licensees that we have affiliations with, offer that may be of interest to you;

facilitating our internal business operations, including the fulfilment of any legal requirements;
 
analysing our Services and customer needs with a view to developing new or improved services;

to administer our Website, including troubleshooting, data analysis, testing, system maintenance, support, and reporting and hosting of data;
where we are required to do so by law; or

for any other purposes for which you have consented from time to time.

Personal information will generally be collected directly from you in connection with our Services through the use of any of our standard forms, over the internet, via email or our Website, through a telephone conversation with you, or in person, or indirectly via our authorised licensees.

If we engage with third party contractors to perform services for us which involves handling your personal information, such as processing payment transactions, we take reasonable steps to ensure that these third parties maintain the confidentiality of your information and are prohibited from using that information except for the purposes for which it was supplied.

‍Security of your personal information

Redbank Estate Agents is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. We store the personal information you provide on computer systems with limited access, that are located inside our controlled facilities. When we transmit highly confidential information (such as a credit card number) over the internet, we protect it through SSL.

Whilst we adopt all protections over your personal information within our control, we cannot guarantee the security of information transmitted via the internet. As such, transmission of personal information via the internet is at your own risk and we cannot be held responsible for the security of such information.

Direct Marketing

‍We will only send you direct marketing communications and information via mail, email, and social media platforms about our Services in accordance with, and for the purposes set out in this policy including to inform you of other services available from Redbank Estate Agents and its related entities and partners. Redbank Estate Agents may also provide you with the option to participate in customer testimonials to allow us to evaluate our current service offerings and the potential for new services.

If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide your personal information to other organisations for the purposes of their direct marketing and will not sell, rent or lease our customer lists to third parties.

‍Third party sites

‍For your convenience and to improve the usage of the Website and Services we may insert links to or utilise the services of third-party websites and applications (including the website of our authorised licensees), for which this Privacy Policy does not apply. Redbank Estate Agents is not responsible for those third party websites, applications or resources. If you access such websites, applications or resources, you do so at your own risk and we make no representations or warranties regarding third parties’ privacy practices. We encourage you to read the privacy statements/policies of every website, application or resource you use. When we do link to a third party website, application or resource, this does not automatically imply that Redbank Estate Agents endorses that website, application, resource and their contents. Our Privacy Policy does not cover the use of cookies by any third parties.

Data Retention

‍We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Where we anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.

‍Changes to this Privacy Policy

‍Redbank Estate Agents will occasionally update this Privacy Policy to reflect company and customer feedback. If we do so, the latest version of our Privacy Policy will be available on our Website and will apply to all your personal information held by us at that time. Redbank Estate Agents encourages you to periodically review this Privacy Policy to be informed of how Redbank Estate Agents is using, collecting, protecting and disclosing your personal information.

‍Further information

‍If you require any further information or have any queries regarding our Privacy Policy, please contact our privacy officer at the details set out above. Should you wish to read more information on the Privacy Act, were commend that you visit the website of the OAIC at www.oaic.gov.au